Netflix shows great attention to detail
This is cool. I never complained, but they recognized they were having technical difficulties, that I experienced them, that I was new to the service, and they sent me an email. Not only that, but they are going to extend my free trial for a day. Smartly, they make me click a link to do that, so not just everyone automatically gets it. But when I clicked the link, I didn’t even need to sign in to my account, just got a screen that said my credit was applied.
Nice job, Netflix.
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I frakking LOVE Netflix, it often feels to me like they nail practically everything. Have you seen their “Netflix Culture” presentation? http://www.slideshare.net/reed2001/culture-1798664
Damon
January 3, 2011 at 10:58 pm
That’s a great presentation. This quote: “If you want to build a ship, don’t drum up the people to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea.”
Reminded me of an anecdote I heard about working at NASA in the 60′s. Supposedly you could ask a janitor what he was doing and he’d reply, sending a man to the moon.
Thanks for sending this over.
jqualler
January 4, 2011 at 1:16 am